- Additional Resources
- FAQ's
Questions? We’ve Got Answers.
Explore answers to common questions about our services, process, and support.
Products & Services
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What's the difference between residential and contract furniture?
Residential furniture is designed for home use, focusing on comfort and style. Contract furniture is built for commercial spaces, with durability, flexibility, and compliance with workplace standards in mind.
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Does SBI sell used or refurbished furniture?
We have options to meet any budget, including refurbished products.
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Does SBI have task chairs in stock?
Yes! We keep a variety of seating solutions available for immediate purchase and delivery. For customized options, lead times may vary.
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Can I see furniture samples before buying?
Absolutely. Our showroom features hands-on product demos, and we can provide samples for your review before finalizing an order.
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Do you provide furniture customization or design services?
Yes. From color and finishes to layout and configuration, we help you create spaces that reflect your team's needs and your organization's style.
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What brands and vendors do you carry?
SBI partners with industry-leading manufacturers, including Steelcase, HON, Falkbuilt, Global, Sit On It, and more, to provide a wide range of furniture solutions.
Design & Consultation
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What industries does SBI serve?
We work with all industries, including corporate offices, healthcare, education, government, and nonprofit organizations, helping each space perform at its best.
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Does SBI offer workplace strategy and space planning?
Yes! Our team can provide consultations, design layouts, and recommendations to optimize your workspace for collaboration, comfort, and productivity.
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What does it mean that SBI is a Steelcase Premier Partner?
Premier Partner is Steelcase’s highest partnership recognition, honoring dealers who exemplify best practices and strong alignment across performance, customer experience, operational excellence, and community engagement. SBI is one of the very few Steelcase dealers nationwide to have earned this distinction every year since the program’s inception amongst hundreds of dealers.
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Can I schedule a showroom appointment?
Yes! Appointments are available by request. During your visit, you'll explore furniture options, discuss project goals, and see products firsthand.
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What is MyResourceLibrary and how do I use it?
MyResourceLibrary is a digital resource where clients and designers can explore manufacturer catalogs, technical specifications, and create project binders, all in one place.
Steelcase Financial Services
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Do you offer financing options?
SBI does not offer direct financing, but if you are purchasing Steelcase furniture, you may be able to take advantage of Steelcase Financial Services.
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How does financing through Steelcase work?
When you purchase Steelcase products, Steelcase Financial Services offers flexible payment solutions that allow you to invest in your workspace while managing budget and cash flow.
Ordering & Delivery
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How long does it take to receive my furniture order?
Delivery timelines vary depending on the product and customization, but most orders are delivered within 2–8 weeks. Your workplace consultant will provide a detailed timeline for your project.
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How can I track my order?
Your Workplace Consultant will keep you informed of your order status and proactively track the order within the context of your overall project timeline.
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Do you offer expedited shipping?
For select in-stock items, expedited shipping may be available. Your workplace consultant can confirm options during the ordering process.
Installation & Aftercare
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Does SBI provide installation services?
Yes, our team can deliver and professionally install your furniture, ensuring your space is ready to use from day one.
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Can SBI handle furniture moves or reconfigurations?
Absolutely. We can help with reconfiguring existing furniture or relocating pieces within your space.
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What is your warranty and service policy?
All products carry the manufacturer’s warranty, and SBI provides support for any issues that arise during or after installation.
General Questions
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Where is your showroom located, and what are your hours?
Visit our Omaha showroom at 725 South 72nd Street by appointment, 9:00 a.m.–4:00 p.m. CT. Schedule a visit to see our furniture up close and discover solutions for your space.
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Can I work with SBI if I’m outside Omaha?
Yes! We serve remote clients through virtual consultations, digital resources, and nationwide shipping solutions.
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How experienced is SBI?
SBI has over 70 years of experience helping organizations create functional, stylish, and productive work environments. We pride ourselves on our knowledge, service, and long-term client relationships.